Cancellation Policy

1. Cancellation Window

Orders can only be cancelled if requested immediately after placing the order. Once the order processing has begun, cancellation may not be possible.

2. Processing & Shipping

If the vendor or our team has already started the shipping process — including the preparation of made-to-order or custom items — the order cannot be cancelled. We recommend contacting us via WhatsApp within 30 minutes of placing the order if you wish to cancel.

3. Perishable & Special Items

Perishable items (such as flowers) and eatables are not cancellable. If you receive a perishable item with quality issues, we will offer a replacement after reviewing the issue.

4. Damaged or Defective Items

If you receive a damaged or defective item, you must report it within the same day of receiving the delivery. The merchant will check the issue and determine the appropriate resolution, which may include a replacement or refund.

5. Wrong Expectations

If the product does not match your expectations, please report it within thesame day of receiving the order. Each handmade piece is unique — minor variations in colour, pattern, and texture are natural and are not considered defects.

6. Manufacturer Warranty

Items covered under a manufacturer warranty must be referred directly to the manufacturer. Kaari does not handle warranty claims on behalf of third-party manufacturers.

7. Refund Processing

Once a cancellation or return is approved, refunds are processed within7–14 business days to the original payment method.