Returns & Refunds

Exchanges

In-stock items can be exchanged within 7 days of delivery. Items must be unused, unwashed, and in their original packaging. To initiate an exchange, please contact us via WhatsApp or email with your order number.

Custom & Made-to-Order Items

Custom and made-to-order pieces are non-refundable and non-exchangeable. Each piece is handcrafted specifically for you — please review all size, colour, and design details before confirming your order.

Damaged or Wrong Item

If you receive a damaged or incorrect item, please contact us within24 hours of delivery with clear photos of the item and packaging. We will review the issue and arrange a resolution — either a replacement or a refund.

Handmade Variation Disclaimer

Each Kaari piece is handcrafted with care, which means minor variations in colour, pattern, texture, and size are natural and part of its charm. These variations are not considered defects and do not qualify for returns or exchanges.

Refund Processing

Once a return is approved, refunds are processed within 7–14 business days to the original payment method. The timeline for the amount reflecting in your account depends on your bank or payment provider.